App not allowing buy/selling

[Spicyboy555]

Can’t sell or buy stocks, it won’t even load the latest price. Only happened few hours after the US market opened, was fine all day.

I’ve tried updating the app, switching internet connections.
Just wondering if anybody else experiencing the same issue?

Regards,

Spicy.

[FailedTuringTest]

It’s working ok for me, I even bought some US stocks at 3:30 pm today. Not sure what to suggest other than what you’ve already tried, though… maybe completely turning off your phone and restarting it, too? Or talking to customer service:

Dedicated channels and how we’re scaling support for you, 15th Feb 2021

Hi everyone We are working through the backlog of customer enquiries, and we’re planning to respond to everyone soon. To help answer your questions and provide you support you need faster as we scale, we’re introducing a more efficient way to provide customer support. If you need help from now on, please contact one of the following emails: Topic Email Deposits/withdrawals, moving cash between accounts money@freetrade.io ISA transfers transferapps@freetrade.io Change account deta…