App won't reinstall on phone

Help šŸ‘‹
1

Hi all,

I am having a major problem downloading the app again as I had problems signing in after we moved and I hadnā€™t used phone for a month or so.

I have tried to get the ā€˜Magic linkā€™ sent but that is also not working.

Any suggestions for this?

Thanks
Ruth

2

If you havenā€™t been able to download the app, how are you trying to get a magic link sent?

What exactly is preventing you installing the app? Is there any error message shown?

You need to explain clearly what issues youā€™re having.

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3

Probably best to email support on hello@freetrade.io and theyā€™ll be able to provide more advice on resolving the issue.
To help with a quicker resolution from support, youā€™ll want to confirm your phone (e.g. iPhone X, Samsung S10 etc) and OS version if you know/can find that.

One thing to mention, I notice on the help doc here - The Magic Link email does not open the app | Support

That they specifically list iOS 11.2+ having issues with the magic link, if youā€™ve got an iPhone with this iOS version or higher it might answer your question.

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4

Thank you both, I have emailed them.

I think it may be a new update issue with the Android system but will wait to hear from them.

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