Magic link just never arrives

I consider myself fairly technical in some areas, so I’ve tried to resolve as much as possible but I just can’t seem to work out beyond my own systems, what is going wrong.

I am familiar with magic links, but when trying to receive it from Freetrade on the iOS app, it just simply never arrives.

:white_check_mark: I’ve used a referral link from 3 sources, and none of the sign-ups go any further than a magic link being sent.

:white_check_mark: I’ve checked spam.

:white_check_mark: I’ve used different email domains, different addresses, even my work email address in desperation.

:white_check_mark: I have used the option to change email and re-send, no joy.

Anything else anyone would suggest I try before giving up?

Hi :wave:

Sorry to hear this has happened to you. :disappointed_relieved:

Could you reach out to us via in-app chat or email and we will look into this for you. :pray:

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Hi @RenataL - I’ve sent that over now :slight_smile:

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