Can't add funds to ISA

Hi fellow investors,

I opened an ISA account in Freetrade 3 days ago and managed to transfer £1 to verify the account. However, now I’m trying to top up 10k but when I get to the below screen and tap on continue nothing happens.

Any help would be much appreciated.

Thanks

This is a known issue and being fixed urgently by the team

great thanks for letting me know. I hope it gets fixed before the ISA April deadline to add funds.

@jasejase Do you know where to find that reference number, I thought it used to be an option on that screen, but I can’t see it.

It looks like this is fixed now (at least for me).
I did have to wait a couple seconds before tapping continue

still doesn’t work for me :frowning: and there is no ref number to manually transfer funds from my online banking.

That’s the way I topped up my general account before so will follow your suggestion of removing the connection with the bank and see if I can see a ref.to top up from my bank.

Many thanks for the help

@jasejase thanks, yes I followed advice on another thread, and it works for amounts less that £1000.
Opens up the web browser version and not the banking app which is a little bit frustrating.

1 Like

There was an app update pushed out last night on Android. That maybe fixed the issue for me at least

1 Like

Just coming back to this thread to let you know that I finally managed to top up my ISA this week so I assume there was an issue with the app. Thank you all for your help.

Im a bit disappointed with the fact that Freetrade never replied to the email I sent them about this issue but I assume they had to deal with many of us asking the same and they didn’t have the means or tech to deal with them at scale.

2 Likes