I’m asking on behalf of a friend. He’s trying to deposit money into his ISA, but pressing the bank transfer button does nothing. No next screen, no prompts. Any ideas what might be the issue?
Just a few Qs
What Phone is he using?
What OS version?
Is the App updated?
Assumed he’s turned off->on his phone?
This came up yesterday in another topic. Is your friend trying to add more than £1K? If he tries to add less than £1K does it work?
Yeah he’s using the latest version of everything, and tried rebooting.
Yeah he was trying to add more than 1k, is there a limit?
There is some kind of bug/issue, but if you stick to below £1K it seems to work. There is no specific limit that I’m aware of (it’s just initiating a bank transfer after all), but for some reason the button doesn’t work if it’s a large number.
This is the topic I was referring to:
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Thanks! He’s just tried £999 and it worked. At least he knows it’s not anything he’s done wrong, I’m sure freetrade will sort the issue soon.
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I just tried it and it’s the same issue for me too.
Glad it’s not just me, I raised it with support this morning. It’s still glitchy even if you select an amount under £1000.