Can't get past lockscreen - just downloaded app

Help šŸ‘‹
1

Hello, Iā€™ve just downloaded this app and despite adding it to the list of locked apps on my BitDefender account, every time I try to open the app I just get the ā€œYou must set a secure lockscreen on your device in order to use Freetradeā€. Iā€™ve unistalled then re-installed the app plus re-booted my phone (Android). Has anyone got any ideas on how I can actually open this app?!

3

Not on the main screen - itā€™s just on individual apps.
Weird thing is I have been able to activate the app on my spare (also Android and Motorola) phone.
Any idea on how to fix this though? I donā€™t really want to have to keep switching to my ā€˜emergency backupā€™ phone to complete trades. Thanks.

5

Yes I know - I experienced a flawless way of setting it on my backup phone but on my regular phone I just get the purple screen as previously described. Any ideas?

6

Is it not your anti virus blocking it? Maybe a setting on that if another phone allows it.

7

I donā€™t think so - I just put the same anti virus on the backup phone and it works fine? Any other ideas??

8

Maybe putting anti virus on the phone with the app already on is ok as it is pre installed but adding the app to a phone with anti virus already on needs some kind of permission?

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9

I would delete antivirus maybe and try then re-install it.

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10

Thanks Gary - I uninstalled the anti-virus, re-booted the phone then re-installed Freetradeā€¦still the problem remains unfortunately. Would be more palatable if they had a web version to use on my laptop but alas not!