Close deceased account

Hi - no one is responding via intercom. My father passed away and I need to close his account so his estate is in one place. What information do you need from me?

My condolences on your loss.

Hopefully a staff member is able to pick up on this post (most people posting here are members of the public), as I can’t find a relevant article on their website, nor a public email to contact them at.

If you have Twitter, maybe you could try tweeting at their Twitter account and see if that gets a quicker response.

There is more info here.

Nothing in that thread tells them what to actually do, though. Other than someone posting a reply from Freetrade saying “get in touch”, but there’s no details on how to get in touch.

I’m sorry for your loss. Unfortunately no official statement from FT on their help page however I hope support can get back to you on any documentation they require. Their lead time is around 5-7 working days so keep an eye out for a response to your in-app chat.

Thanks guys. I reported it on the 27th Feb. Got a response on the 3rd March saying someone would be in touch in 2/3 days. Appreciate they are understaffed but no FAQ’s and they’ve blocked the account and not actually come back to me with any more info.

Hi @Joop77, my condolences on your loss.

I will send you a DM here now and help you resolve the account issue.