I gave up on Tuesday and withdrew the GIA funds back to my bank account and they will arrive tomorrow (Thursday morning). I opened the FT ISA this year so I’ve no choice but to stick with it.
The settled funds should have been in my ISA last Wednesday afternoon, best case it’ll be Thursday morning so it’ll have taken over 5 days longer than it should.
I’ve still had no response from my in app support request after over 7 days, and again I am a Plus member. I’ve gone past frustrated and now I’m just disappointed. If FT had been open last week about the delays I could have moved the funds myself when they settled and had them available last Friday.
I had checked on the app today in case I somehow had missed a response, but no, nothing there. And to get to the query I pass the smiling staff thumbnails with the “Typically replies in a day” message, which together with Adam suggesting to stranded Share Centre customers on Twitter that they move across to FT, like everything is going ok with onboarding and queries just seems somehow disconnected from the reality I experienced.
As a shareholder new customers are great but I’d suggest it’s not the biggest priority at the moment. With me being so disappointed with the service I’ll probably avoid the boards for a bit as I have nothing positive to say.