Hi, recently new joiner. How have others found customer service levels. Moved funds from big legacy ISA provider. I emailed a couple of questions on the 26th Jan via the chat and still not a response. Is that normal? When you are dealing with trades and have questions that are timely I cant’ believe that a provider of a financial product can simply just ignore your questions via the only way of contacting them?
Would love to know what other people’s experience is before deciding if i’ve made the right decision to move or not.