I seem to have a wired bug (the FT app of course) maybe someone knows whats going on. I topped up my account over the weekend and at around 8:30 am I got a notification that my account was topped up (getting the notifications and in the activity section its shown that my account was topped up (in green).
If I however look at the available balance nothing has changed and my funds don’t show up there. Even after a while now and restarting the app my overall balance is the same and has not changed.
Has anyone had a similar experience or knows what to do ? I sent a message to the FT team and I keep everyone updated.
There is an issue that’s causing top-ups to be delayed this morning, sorry about that. We’re just in the process of sending a message to everyone who’s been affected.
Today’s issue was just caused by one of our partners running into a problem, it wasn’t because of the backlog &/or our systems struggling to wake up on a Monday
I top up my freetrade acc just around 14:00hrs Friday afternoon, account balance is not updated on freetrade. I understand top up acc can take 2-4hours…
Now I have to wait till Monday morning.
I seriously think instant balance update should be the 1st thing going forward in our road map.
This is 2nd time I have to wait the weekend for my account to be funded .