Delayed account top-ups 4.3.2019


#1

I seem to have a wired bug (the FT app of course) maybe someone knows whats going on. I topped up my account over the weekend and at around 8:30 am I got a notification that my account was topped up (getting the notifications and in the activity section its shown that my account was topped up (in green).

If I however look at the available balance nothing has changed and my funds don’t show up there. Even after a while now and restarting the app my overall balance is the same and has not changed.

Has anyone had a similar experience or knows what to do ? I sent a message to the FT team and I keep everyone updated.

Cey


Delayed account top-ups
#2

Exactly the same has happened to me

Topped up over weekend, received notication but not available to invest

Will give it an hour before messaging FT


#3

Good to know I am not the only one. I am waiting for the US market to open so its not super urgent but would be good to understand whats happening.


#4

Sure it’ll all be sorted soon enough :+1:


#5

Same here. Also received two dividend notifications this morning but it looks like only one has moved the balance.


(Josh Laird) #6

Also facing this issue! Will wait for a response here before contacting the team


(Alex Sherwood) #7

There is an issue that’s causing top-ups to be delayed this morning, sorry about that. We’re just in the process of sending a message to everyone who’s been affected.

We’ll keep you updated!


#8

The top up person called in sick today? :nauseated_face::wink:


#9

Haha loving this ! :grin:


#10

Is this going to be fixed by 4pm ? :eyes:


#11

we might be missing out on the deal of our life :stuck_out_tongue_winking_eye:


#12

My funds are now available :+1:


(Alex Sherwood) #13

This issue’s been resolved now, thanks to everyone for your patience while we got this fixed :pray:


#14

I can confirm funds now visible and available !

Thank you


#15

Monday seems to be a bad day for top ups. Is it due to so many being placed between Friday and Monday ?


(Alex Sherwood) #16

Today’s issue was just caused by one of our partners running into a problem, it wasn’t because of the backlog &/or our systems struggling to wake up on a Monday :wink:


(Ces) #17

Anyone still having issues with top up delays?


#18

Nope works for me … do you experience any problem @cesarecardia ?


(Ces) #19

I’ve just checked and It’s all up. Just me overworrying I suppose. Thanks