I’m a plus member and an investor in Freetrade itself and I am left terribly disappointed by this experience so far.
I bank transferred some money into my GIA last week. It hit my FT GIA in a few hours. All good.
The next day I transferred some more into GIA. It didn’t hit for hours. I contact support who say I sent from the wrong bank account. Hands up here, turns out I did… BUT… I did the day before too! I sent money from an unlinked bank account that hit my account, and the next day it didn’t.
Anyway, the money that didn’t hit is now on it’s way back to me - 3-5 working days they said.
I opened up an ISA today and transferred some money from my correctly linked bank account in to my ISA this morning. It hits fine.
I transfer some more in about 2 hours ago, exactly the same process, bank account ===> ISA.
Just had a chat message from support saying my deposit can’t be allocated and I should expect to see it back in my account, this time 10-14 working days from now
So naturally I’m a bit miffed as to why this has happened. Started a conversation with support, and chatbot starts asking me about my pension provider, transferring me the specialist SIPP team.
What?! SIPPs?! Do FT even do SIPPs at the mo?
Anyone else suffered with or like this?!