Deposited money in to account for the first and after 11 hours there is nothing in my account can someone help

Deposited money in to account for the first and after 11 hours there is nothing in my account can someone help.

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Ask in the in-app chat first. Did you put the reference number in? If not they have to track it manually but they can if you ask. Otherwise it can in theory take a couple of days but should be quicker second time once the open banking knows you.

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Try the in app chat, customer support are great at FT. They will sort it quickly!

Ive tried to contact them but they are taking long to reply, and for the reference number it did it itself as i linked the account to my monzo

Ive tried contacting them around 12 today and no response

@sampoullain should be able to direct you. But don’t worry support will come back.

Hi Kyle

Please can you DM your email and we’ll check this out?

Sorry for the delay.

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Same here,
I deposited Friday and today but money doesn’t show in my account.
I contacted them in app and now I wait…:eyes::eyes::eyes::eyes:

Hi :wave:

Sorry to hear you’re still waiting for your deposit!

Could you drop me a DM with the email you use for the app and I’ll check this out for you?

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I wouldn’t post your email on a public forum.

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New here,I try to get my head around :joy:
Thank you.

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I have replied to my welcome email, cc-ing hello@freetrade.io.

  • My top-up payments, more than 72 hours ago, have not been applied to my account.
  • I have no access to in-app chat.

Can I please get some assistance?