Having a CEO of a company reach out towards a potential customer is fantastic to see and shows a hands-on approach rather than sitting in their ivory castles.
Freetrade now have a good solid customer base which has been built up from the grass roots level. Im glad I’ve invested a five figure sum so far and hoping to get this to six figures.
I have trusted a large amount of my capital with them and have not regretted it.
There are also a lot of us waiting in the EU whose friends and family are already tired of listening about FT (for 3 years soon)
My wish for 2021 is a more complete financial data and analysis in the app to be able to pitch it to a more sophisticated crowd and feel easy about recommending them to subscribe to Plus.
There is an app in the US that has been able to convince 10m clients (not RH) in a similar amount of time with a good product so the potential of growth in any market is huge even with existing providers.
And also would be great to see a podcast or some video/audio format from FT to listen to on the way to work!
@BOOM would be great also if Richard didn’t miss his geography classes… The news can not come soon enough
I really don’t have anything to say except that AJ Bell aren’t really that great.
I’ll just add that their bewildering incompetence really messed up my LISA plans and given that it was the first investement product I’ve ever had it really annoyed and irrtated me as I expected an established player in the market to be more reliable and as @DiltonDoiley suggested you’d think they’d be more trustworthy but the problem wasn’t just that they let me add non-ISA eligible stocks to my ISA it was more about how they handled it afterwards warning me about it and saying they’d be in touch but then that took over a month until I heard from them and then there was no apology it was just a case of you have to sell them and buy other things but they were more than happy to take the initial £9.99 buy for that stock the £9.99 sell and then however many more £9.99 trades it would take for me to reinvest that money in something that should actually be able to go in a bloody ISA in the first place and it was only when I kicked off that they bothered to refund SOME of it but not a lot and there wasn’t really much in way of an apology and certainly no compensation and the whole thing put me off them as a brand and made me resent their very wealthy owner who’s clearly stopped innovating and the whole company is resting on its laurels and just reaping in the £9.99 trade costs without fixing anything behind the scenes or developing the company and thank god Freetrade and others have come along to shake things up and if I could afford it I would have 200 rolls of toilet paper custom printed with the AJ Bell logo on it and I’d give half of them out on here and send half of them to Freetrade HQ for their toilets.
As I don’t have anything positive to say it’s probably best that I keep my opinions to myself. Oh there is one thing, they had quite a few outages on their app/website in 2020 at times when Freetrade was up and running without any issues… so there’s that
I didn’t get the chance to post after the clubhouse talk, but I was very impressed about:
the urgency the leadership team on the issues annoying customers at the moment: cash transfers, price latency, etc. Vision and ideas without execution are nothing and even Victor(who an paper is concerned with Growth and Marketing) seem to involved in making sure the user experience is frictionless.
how well they seem to work together: Adam + Victor. This is just a gut feeling, obviously I have no insider knowledge.
how ambitious and motivated they are on growing this company.
I predict great things about Freetrade. Surely, they are up against stiff competition everywhere, but don’t underestimate the advantage of an excellent leadership team who pull in the same direction and execute for the long term.