I am in a similar position. I transferred funds on 5th Feb - they were finally acknowledged by freedtrade as being received 5 days later when I was told they would be credited to my account. I’m still waiting almost a month later and still no sign of funds being credited to my account.
Despite repeated emails and messages I only receive stock email responses saying that dealing with my money is their ‘no1 priority’ and promising a response ‘in 3 working days or less’ - ironic when Ive not had any reply since 10th Feb - 15 working days and counting
This Freetrade customer service is shockingly poor - there is not chat function, messages are not responded to and even messages to the new direct email (email@example.com) remain unanswered.
Is there any other way of contacting freetrade?