If you topped up with Google or Apple pay previously you’ll need to verify your linked bank before you can withdraw the funds. This is a one-off security step to ensure that the linked bank account you want to withdraw to is in your name. Unfortunately, this can’t be done through a Google / Apple Pay top-up - it has to be through a bank transfer.
You’ll just need to go to account > top-up > bank transfer, and follow through our top-up instructions. From here, you can use Open Banking to initiate the transfer or find the details to complete a manual bank transfer.
Bank transfers are processed every 2-4 hours on week days, from 8am - 8pm.
If this is not the issue you’re having, please DM me and I"ll take a look.