Help with transfer of funds

Hi Freetrade,

I transferred funds over to my freetrade account via bank transfer last night (08/10/2020). The money has gone out of my bank account but not showed up in my Freetrade account.
My husband did the same at the same time last night and his money showed up pretty quick.
Please help!?

Did you use your linked bank account or another one?

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We had just set up our freetrade accounts and this was my first transfer, I linked my bank account and did a transfer in the same process

Give them a quick message in the app. It usually doesn’t take to long

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Thanks, I sent a message on their chat in the app at 9:30 this morning, still waiting for a reply. A little worried :S