How to contact support

How can you contact customer support ?

Hi @scottyj

There are a few emails depending on your issue

You might get some good answers from the forum if it’s not account related.

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Hello is there anyway i can contact customer services in relation to SIPPs and account activity as i am looking to understand more about the account. I would greatly appreciate if i can get a contact number or a DM to take matters further. kind regards Jayp

Contact numbers don’t exist. This is a low-fee broker and you don’t get the same level of customer service you do at the likes of HL. You get what you pay for, as they say.

There are email addresses pinned someone on this forum for contacting them and there’s also in-app chat. You’ll find the latter via the little profile icon (top right) in the app. It’s right at the bottom of that section.

If you have general questions that aren’t on the FAQ you could see if the wisdom of crowd can help. There are a fair few knowledgeable people here

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There is information on the SIPP at SIPP - Self-Invested Personal Pension with Freetrade

Drop a message in app to the support team and they will be happy to help you.

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Send a message through the app and check the SIPP page on the website

Not responding to emails and its an urgent account matter


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