Please help freetrade

Hi, can I speak to someone who works for freetrade please? I had emailed about 3 weeks ago and had no reply… I get that they are ‘swamped’ so thought it might be an idea to try this route instead.

1 Like

Hi Joseph,

Sorry for the delay, we’re super busy right now after a surge in new customers, but are making good progress in catching up.

We can’t access your customer information here, so could you please send us an email at hello@freetrade.io, and we’ll check it out?

Could you please send us an email at hello@freetrade.io, and we’ll get you through to someone.

1 Like

I have just sent an email again, thank you.

Hey @j07

Were you able to get this issue solved? I am in a similar situation and I haven’t yet had a resolution.

hi @Kay

Unfortunately not… no reply… nada

Really sorry folks. I’ve been investing here since the start and it’s such a great app. It’s bewildering as I have so many friends and family sign up and invest with no problems.

With thousands of sign ups a day the team have been caught out by the surge in demand and its frustrating for everyone. I promise this will be resolved.

Look forward to seeing you around the forum.

Another urgent case @Gemhappe

4 Likes

Joseph, I shared your question internally. Someone will reach out when they are physically available. Please bear with us a bit more.

5 Likes

Thank you

2 Likes

Hey Joseph :wave:

Dropping you a DM now.

4 Likes

…and still I have received no help…

1 Like