Hi, can I speak to someone who works for freetrade please? I had emailed about 3 weeks ago and had no reply… I get that they are ‘swamped’ so thought it might be an idea to try this route instead.
Sorry for the delay, we’re super busy right now after a surge in new customers, but are making good progress in catching up.
We can’t access your customer information here, so could you please send us an email at email@example.com, and we’ll check it out?
Could you please send us an email at firstname.lastname@example.org, and we’ll get you through to someone.
I have just sent an email again, thank you.
Were you able to get this issue solved? I am in a similar situation and I haven’t yet had a resolution.
Unfortunately not… no reply… nada
Really sorry folks. I’ve been investing here since the start and it’s such a great app. It’s bewildering as I have so many friends and family sign up and invest with no problems.
With thousands of sign ups a day the team have been caught out by the surge in demand and its frustrating for everyone. I promise this will be resolved.
Look forward to seeing you around the forum.
Another urgent case @Gemhappe
Joseph, I shared your question internally. Someone will reach out when they are physically available. Please bear with us a bit more.
Dropping you a DM now.
…and still I have received no help…