Thatâs the funny thing, they have a great loyal base on the forum who would echo the message if they put it out. Obviously there are unusual circumstances in the world at the moment and people understand delays but when they donât hear things they then assume the worst.
Similar to 25k limit, which when they did mention it it mostly died down as a topic/issue as members echoed the message, PSTH or this issue etc a simple message would be really good PR for people.
I actually think they are a very good company and that is why it annoys when something happens like this. It just shouldnât be a topic as should have been communicated before.
So are you suggesting indirectly that people who havenât spoken up wonât be getting their badge icons, unless they actually ask for it? So all this time this particular reward has been available and itâs being given only to people who ask for it? If so, thatâs even more concerning now.
I didnât ask for the other goodies thinking they might still be waiting to harvest / mine the raw materials for them
I do agree that the small things add up and I think investors are concerned for many reasons. I just would have thought lack of a certain feature or customer service would have been the deciding factor for someoneâs continued investment rather than the inability to sort out the swag
I did, and would have done so even without the swag.
However, those items were promised to everyone who invested a certain amount and they have not been delivered yet after a year, (albeit with various mitigating factors) and the silence on the subject from Freetrade is concerning, theyâre usually quite engaged on this forum.
I think thatâs all people are saying?
Rest assured, we do read every message here and often wait until we have an update to share before responding.
We have shared some updates on this previously, outlining the main reasons for the delay:
And reissued the address form to ensure your shipping addresses were up to date:
As well as discussing the swag on the last community AMA call in May:
However, I appreciate the continued delay is very frustrating, for us too! Our supplier tells us this week that the final embroidery checks are being done this week and shipping should start next week.
Weâll also issue the Investor App Icons and community forum badges now ahead of physical swag arriving. We had hoped to do this all the same time, for a big bang, hence the delay also on digital rewards!
Apologies again, and hope you enjoy them when they arrive.
We are living in âUNPRECEDENTEDâ times,I for one completely understand. Thank you once again for taking your time out to reply on this thread and if anyone canât wait for their hoodie then may I suggest a Finisterre Hoodie They are marvellous
Thank you to the Freetrade team for finally taking out the time to respond and give the updates.
Would have appreciated it more if we could have got it without creating so much furore around it. But as they say, better late than never.
Going forward if you plan to hold any more crowdfunding rounds, I would highly suggest to stop offering any rewards or perks for various levels of investment. If people genuinely believe in the company and itâs management like they say in the forums here, am sure they will invest any which way. And it would also reduce the overhead that it adds to the extremely busy team doing important stuff.
Freetrade was my first ever crowdfunding investment, and the perks were definitely a factor that made me invest more amount than I would have been comfortable with otherwise at the time. Sorry, but am not a big man like others here, and I do care when small insignificant things like these are promised but donât get followed up on or delivered, and then one is compelled to chase shamelessly for the updates risking being judged by others as being so petty.
Anyway, I am not ashamed to admit that this does influence my decision for continued investment. Topics like these shouldnât have required any repetitive follow ups from fellow investors. Anyway, I would be keen to see any significant improvement in the communication pattern or the product itself before I change my mind. Cheers!
Well said. What a perfect example of someone voicing their opinion without being condescending or insulting.
I do think that the communication and engagement from Freetrade has been superb overall, here on the forum and elsewhere, so for me they are much better than even some companies I have worked for, let alone a small investor like me.
Hopefully Freetrade can continue to count on your support in the future as they can still count on mine.
I agree that Freetrade are very good with the forum at times and it is very refreshing when they do well on it. I also think it is a double edged sword as when they say they âread every commentâ it sets them up to fail when they donât answer a customer concern.
2 things they could do to improve would be 1) not promise something they canât/wonât deliver on time and 2) donât be afraid to say âwe donât know yet or no we canât sorryâ
With the involvement of the FT staff/leaders on the forum they have created a great FT family feeling but I guess that does make people, me included, often maybe expect more than from other companies where they donât ever communicate through forums.
Basically my point is FT do 95% absolutely amazingly so hopefully pointing out that last 5% being improved would make them unbeatable.
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Obviously there are unusual circumstances in the world at the moment and people understand delays but when they donât hear things they then assume the worst.
