Relative Noob to FT, since August’ish and Avid voyeur of the forum so I know there is some great help and advice out there. I too have requested help through the app and appreciate the current unfortunate situation.
After 5 months I have took the leap and started an ISA and am awaiting a money transfer from my GIA to my ISA, unfortunately have had no acknowledgement or help yet.
I usually send money through BACS transfer from my Halifax account to the GIA using the FT ref code I was given, and the automatic top up function doesn’t work, which is fine as its no big hardship. But I can’t find the ref code for my ISA to send money in the same way. I had seen somebody on another thread say withdrawing and paying back in would be quicker and require no FT intervention, so I’ll happily try that if I could ensure the money won’t go a stray or back into the GIA and I’ll be in a never ending loop!
Can anyone point me in the right direction please, and I will bow to their greatness!
I would like to add I am a hugely satisfied user and have made several recommendations and have got a real interest in trading now, which apparently I’m OK at, within my risk tolerance ofcourse, and this platform has been a brilliant introduction and suits me fine. I Just need this ironing out.