Friday afternoon I placed an order that didn’t fill for some reason. I got a message about no communication from their US partner. I checked that no funds were taken and nothing in my activity window, so I placed the order again and got a fill.
Then I found that the original order was filled. The prices of each fill were poor. I know this as this is my ISA account and I run along side a real time trading program so know where the markets are actually trading (as opposed to FT’s 15min delays)
I messaged FT straight away to tell them of their error. I have still not received a response. Previously I mailed about a top up to my ISA account and received a response very quickly.
It rings alarm bells when a service is screening messages and choosing which messages to respond to. I have noted others commenting that there is a lack of response when problems are encountered.