Hi, I have a Free Trade account under my National Insurance number, but I cannot log in with my normal details in either the app or online. Therefore, I have have to create this account in order to talk for help. Could you please?
Welcome to the forum.
It might be worth sending a direct email to firstname.lastname@example.org
Hopefully someone will be able to help you with your issue.
Also, I’d check you were using the correct email to login.