My account has disappeared

Hi, I have a Free Trade account under my National Insurance number, but I cannot log in with my normal details in either the app or online. Therefore, I have have to create this account in order to talk for help. Could you please?

Welcome to the forum.

It might be worth sending a direct email to

Hopefully someone will be able to help you with your issue.


Also, Iā€™d check you were using the correct email to login.

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