This is unfortunately a known issue with the display of portfolio data for some users. Occasionally when placing an order, there may be a delay between the movement of money and the movement of shares in your portfolio, this results in a temporary spike or dip in your portfolio graph. Sincere apologies, it isn’t up to standard and we’re working on improving it!
The first important point to note is that there was (and always is) a correct record of your portfolio in our backend systems. This is an (admittedly ugly ) display issue when syncing the data for display in-app.
Our plan for resolving this issue is:
- In the medium term, the new investment platform we’re building will eliminate these kind of sync issues entirely
- In the short term, we’re looking into ways we can stop this from occurring with the current platform
- Right now, if you get in touch with our customer ops team we can scrub out those annoying blips for you
Hope that helps and apologies again.