Portfolio total is confusing

Help 👋
1

I know this will have come up, but I’m not sure where. It would be great if the mods could move and/or edit it, please.

I have deposited £100 for testing. I bought some shares on Monday and now I’m looking at the Portfolio screen and it shows £99.85 or so. Fine.

Then I placed a buy order for £17.

My Portfolio now shows a total of £116.85.

This makes no sense to me at all. I don’t have more than I did before I placed the order, but the headline total on the Portfolio screen makes it look like I do.

It feels weong now, and obfuscates the real value of my portfolio, but if I place multiple buy orders at different rates it’s going to get even further from the right value.

I would expect it to work like this (but I appreciate I’m a noob and might not get all the subtleties.)

Start with a new account:

Portfolio shows £0.
Deposit £100.
Portfolio shows £0.
Place a buy order for £17.
Portfolio shows £0.
Buy order succeeds and share is bought for £16.85.
Portfolio shows £16.85.
Wait a few days, share price falls (let’s be honest.)
Portfolio shows £16.52.
Place a buy order for £12 in another company.
Portfolio shows £16.52.
Buy order succeeds at £11.56.
Portfolio shows total of owned shares £28.08.

Thanks!

1 Like
2

Thanks for reporting this, it sounds like the bug that Tony’s just mentioned. We’ll look into this ASAP.

1 Like
3

We’ve just deployed the fix for this bug :zap: we’ll need to re-sync the balances of affected users but then we’re sorted.

3 Likes
4

My totals all make sense now. Thank you!

2 Likes
5

Same here. That’s much better. Cheers for the fix!

2 Likes
6

This hasn’t been fixed…It’s doing that on my account also…If it continues, I shall have to close my account for good.

7

It was fixed. I know, because I was affected by it and it’s been fine for over 2 years.

If you are encountering an issue your first step will be to report this in-app, rather than threatening to close your account.

8

It’s not a threat whoever you are, It’s a promise…And yes i’ve contacted them in app.

Thank you.