I subscribed to a Freetrade ISA last week to have a look around the app, didn’t want to invest or pay subscription fee yet so closed it. Only realise now I could have left it dormant for a while and saved a headache.
I’ve sent emails and raised a ticket to get it reopened but right now I can’t use my Freetrade ISA or open a new S&S ISA anywhere else as I can only open one per tax year.
I’m now paying Plus subscription hoping it will be elevated but please, if anyone from FT is reading this I’ll happily DM you.
I have a similar issue. Although I haven’t had the option to open an ISA yet. I’m a plus member. Waiting on support to resolve. Sounds like there might be a related bug with ISA’s at the moment.
As I haven’t funded the ISA I wonder if I can open one elsewhere? Trouble is I’d be declaring I haven’t subscribed to another already this tax year and I declared to FT I wouldn’t subscribe to another this tax year.
I appreciate I have actually subscribed to FT but on the basis I haven’t funded it I feel I should be allowed to go elsewhere.
I had similar issue during the height of the Gamestop drama. Took me 2 weeks all in all to get my ISA re-opened. About a week to get a response, they then asked for my DOB which I supplied straight away but then took another week for them to finish the process. Wasnt great. You can slightly speed it up by pre-emptively providing your DOB and maybe trying the email route. Its a simple thing for them to do - just an issue of their capacity being very limited still I think.
@A_Clabb this was really useful thanks. I think as I’ve been a member for a number of years now - maybe during the time when they migrated everyone onto an ISA by default I have a legacy issue from that. I’ll wait for support to fix
