Opening Basic Account Top Up Missing

Help 👋
1

Hi. Can someone from Support help me out please. I’ve just set up today and transferred an amount from my linked bank account at 09:00 (5th Aug 2020), but by 18:00 same day it hasn’t arrived in my Freetrade Account. What have I done wrong? Thanks, Giles.

2

Did you make sure to use the reference number?

Best bet is to use the support system in-app.

3

Hi Tony. Thanks for the quick response. I didn’t put my ref. Just the Freetrade Sort Code and my Freetrade account number. Where will I find the support system in-app? Thanks, Giles

4

Hi Tony, I think I’ve just found the Support. Thanks.

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