Freetrade user #110,720
I was wondering if anyone could help me as I’ve experienced a problem with one of the stocks I invested in.
At the moment, Sound Energy PLC (SOU) is fluctuating between 0.98p and 1.13p. I purchased the share at 0.98 and tried to sell at 1.13p, but when I tried to sell at that exact moment (whilst checking the live price on Google), it sold 12531 shares for £122.80 even though I bought them for £135.04 (Purchased as £123.54 then a further £11.50).
After selling lower than I bought for, I tried to then buy the shares back for 0.98 once the price had dropped again (as the pattern/nature of this stock fluctuates every 5 to 10 minutes and keeps revolving between 0.98 and 1.13 - I’m not sure why). However, when I tried to buy again at the cheaper price, I was charged 1.13 again and only for 10961 shares.
I thought maybe (possibly) I was very unlucky with my timing on both occasions, so to test this out, I kept an eye on the live price again on Google and timed it just exactly as it changed back to 1.13 then sold again to try and get my money back, but then I came out with just £107.42 even though I had purchased the shares with £122.80. (Around a £15 loss!)
I did one last try because it didn’t seem right so topped up with £30 and purchased one last time (exactly as it dropped again to 0.98 to bring my share amount back to where it was at the beginning at over 12,000 shares), but AGAIN it charged me the higher rate of 1.13 and subsequently, the £30 is now also gone. I decided to just sell the whole lot again and invest in another share instead because I’m furious!
I don’t know what to do about it because I’ve lost £45 in the space of about 30 minutes and not because of bad investing, but because of the app not working properly with this particular share (I haven’t had any issues with any other shares). I was thinking that the issue might be that the app can’t calculate it accurately because it is under 1 pence.
I would like to know if anyone has any advice for me on how I can get my £45 back.