So I’ve tried to top up both my basic and ISA accounts tonight but Google Pay is only allowing the basic account. Weird when there’s plenty of funds in there to accommodate this. Google Pay is asking for address compatibility, when clearly my address is the same. It is only allowing a bank transfer on the ISA. Surely this is not right. So, I tried again and topped up more on the basic account as a test and it was accepted. What’s going on here please, most frustrating!
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I understand, this sounds frustrating, Kerry. Can you please ping the team via the top right Profile screen → Chat with us option? They’ll check your account and will be able to help.