Statements not working in app?

Has anyone else noticed or have this issue in that they cant download their monthly statements in the Activity tab?

I got my January one through but it wont let me open it or even forward it on using the Share feature/icon.

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Hi James,

You may need to go into your browser’s Downloads folder, and delete any old statements in order to be able to download a newer statement. It should look like the screenshot below.

If this doesn’t do the trick, please send us an in-app chat or e-mail us at!

Hi Thanks for getting back!

I have cleared the downloads and it still just hangs when I select it. As mentioned I cant download it and I also cant even forward it on to an email address.

I did message in the app-chat but no one has got back yet (understandable given the current issues from last Fri)

I’ve just tried, when I click on the share icon to the right of my January Statement (in Activity tab), it just shows a busy circle briefly and then returns. I don’t get the option to do anything with anything. In fact, this happens with any of my statements (although I’ve only gone back as far as November).

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Yh, I notice that as well today - Any updates on this?

Hi there :wave:

I’m new to the forum but I joined today to say that I’m experiencing the same issue

Update - The statements appear to be working again as per the last update that came through on the app last week.

Thanks to the team for patching this! :slightly_smiling_face:

Bumping this because I had this issue too a few weeks back during the GME mess, but seems it’s possibly happening again. I’ve received my ISA statement but not my GIA statement.

Before the massive influx of users they used to come through soon after midnight but I assumed they were automated so not sure how the user influx may have impacted their distribution.