Good honest review. Thanks for sharing
I am also staying… for now. I have no issues with the fee changes or annual billing.
I am generally satisfied’ish with what I get for my FT fees. But I would love to see some momentum with new features and enhancements - even some visibility/clarity on the roadmap to help set expectations would be great. I am particularly interested in employer contributions to the SIPP, the web UX maturing, and seeing the available investment universe in FT growing.
On the latter point my wife has her ISA with InvestEngine and the breadth of ETFs available is excellent. I think this is an area in which FT should be aspiring to have parity with a key competitor.
Would be nice to hear more about the roadmap
I look forward to Euronext Paris stocks coming to FT (whenever that is) so I can pick up LVMH and L’Oréal. That’s probably my biggest request right now, more choice of shares around Europe and beyond. And to add more stats on the insights page. Like how much dividends you’ve earned from each company invested and in total to your overall holdings. Live charts on the web version would be a great improvement too. Along with the ability to buy stocks on there.
Even without these things I’m very happy with Freetrade. The fees are not an issue for me right now. I have no plans to leave and will continue to grow my ISA here. And I hope Freetrade will grow and profit too.
Nice post Mr Peacock
Like you Im happy with what is here, but also look forward to future developments.
100% agree with you @java on ETFs availability
I need JPLG to upgrade from Basic to Plus
Just an observation
While this thread stays open
The other leaving threads get closed down
If one was on the conspiracy spectrum it does seem …
Granted this is a FT controlled platform. And FT can allow or dismiss whatever they want their customers to read
Its their playground and their ball I think a lot of criticism of ft is allowed compared to other forums I frequent that dont allow any criticism of the owners/management.
Perhaps it’s because this is just one thread, compared to “other leaving threads”.
Slow transfers - someone posts that they are leaving
Restricted ETFs - someone posts they are leaving
Increase in prices - someone posts they are leaving
Customer service slow - someone posts that they are leaving
No new shiny stuff for the app - someone posts that they are leaving
Anyway, I don’t want to derail this thread, we’re all staying on here
If anything FT are slow to to sell themselves on here, so I thought it was useful to hear directly from it’s happy customers
Probably because they’re repetitive and verging on tedious.
Pretty happy with the frictionless switch to the yearly billing schedule. Transparency with the prorated kick back on the existing month fee was helpful.
Financials for this month must be looking fantastic at Freetrade .
The process to change to annual was very well executed
I would love to know the current take up on subscriptions. I have for £59.99 for the year. I guess if they have approximately 100,000 subscribers you are looking at approximately £8 million. Can’t be bad
Lost me with that math but yeah it will certainly boost the cash flow.
I just averaged it down between the two plans £59.99 and £119.99 and put a disclaimer “approximately”? I reckon they have “approximately” 800,000 active customers?
Are you Carol Vorderman in disguise?
If so, my DMs are open
People staying even though they refuse to transfer out. And don’t even tell you they have refused.
5 hour help response
God help anyone if something goes wrong
Your life savings. Pension wiped out and you have to wait 5 hours to speak to someone.
Is this a company you feel safe with.
This isn’t the right thread to discuss your issue. However your investments are not touched by Freetrade, so are not wiped out
I appreciate this is not a great experience for your transfer. I’ve spoken directly to the team processing transfers in the office as well as customer service (who should be reaching out to you shortly).
The standard process is that you submit a transfer request via your new broker who then contacts us to start the process. We are investigating this and will get it moving for you.
As I’ve said via DMs too, I will keep you posted today with the progress we make and will get the customer service team to support you as a priority.