Transfer not gone through

[Bronxowen (Owen Hughes)]

Hi

I’m not sure if this is the right place to post or not but I don’t have any other options left.

I transferred money into my account on 31/01/20 and it’s still not appeared in my Freetrade account.

I have emailed, tweeted, dm’d on Twitter and opened a chat in the app and I’ve heard nothing from anyone. I’ve even tweeted the CEO and heard nothing.

I’ve raised it with my bank and they said it’s on Freetrade to action as they can’t now it’s been transferred.

Can someone please take a look?

Thanks
Owen

[AdamL (Adam)]

Don’t panic, you’ve come to the right place, this isn’t normal, support are overrun at the moment.

Customer support update + FAQ

@YoSumo Hi Thank you for reaching out! Could you please drop me a DM with the email address you signed up with and i’ll take a look at your account for you? Thank you! Best, Linda

@MeghanB26 @Gemhappe

[Gemhappe (Gemma Happe)]

Hi Owen,

I’m sorry you’ve not heard back from us. We’ve had a surge in queries and it’s taking us longer than normal to respond.

I’ll DM you so the team can take a look at this.