Installed app, entered data… passcodes, dob, etc…
App tries to complete setting up account but just hangs forever.
If I restart app I go through same issue all over again…
Please help…
Hi Andy 
Sorry to hear you’re stuck in this loop. Could you pop us a message in-app so that we can troubleshoot this for you please? 
1 Like
Sent…
Hi
I’m experiencing the same issue, has there been a fix yet please?
Thanks
Hi @Luke93 welcome to the forum 
Have you got exactly the same issue as mentioned or is it different? Can you explain what steps you have / haven’t taken?
It’s normally something simple or silly. 
Hi Neil
Thanks for the message
It’s the exact same issue. I’ve tried re-installing the app, using a different email address. But still it freezes upon the account creation.
Any ideas how to solve? I’m on an IPhone for reference
Kind regards
Luke Pilkington-Amps
1 Like
I think they’ve had a few issues simplistic to this.
I’d email them on hello@freetrade.io and see if they can help. They normally come back quicker than the 3 days the auto emails states.
If you’re a Monzo plus customer they have a great offer going.
When you’re signed up would you mind letting us know? We’re tracking user sign up numbers to help us nerds with a guess the 1,000,000th user - it might even be you!
Good luck
1 Like