Unable to complete account setup

Installed app, entered data… passcodes, dob, etc…

App tries to complete setting up account but just hangs forever.

If I restart app I go through same issue all over again…

Please help…

Hi Andy :wave:

Sorry to hear you’re stuck in this loop. Could you pop us a message in-app so that we can troubleshoot this for you please? :pray:

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I’m experiencing the same issue, has there been a fix yet please?


Hi @Luke93 welcome to the forum :ocean:

Have you got exactly the same issue as mentioned or is it different? Can you explain what steps you have / haven’t taken?

It’s normally something simple or silly. :ok_hand:t2:

Hi Neil

Thanks for the message

It’s the exact same issue. I’ve tried re-installing the app, using a different email address. But still it freezes upon the account creation.

Any ideas how to solve? I’m on an IPhone for reference

Kind regards

Luke Pilkington-Amps

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I think they’ve had a few issues simplistic to this.

I’d email them on hello@freetrade.io and see if they can help. They normally come back quicker than the 3 days the auto emails states.

If you’re a Monzo plus customer they have a great offer going.

When you’re signed up would you mind letting us know? We’re tracking user sign up numbers to help us nerds with a guess the 1,000,000th user - it might even be you!

Good luck :ok_hand:t2:

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