Unable to withdraw funds

[Syked_x (Seb Warren)]

Hello,

I went to withdraw some funds from my account today, as it was in the section that’s saying I can,

When I went to complete the process, it asked which bank account I used to deposit the funds, I selected Lloyds, it then opened the Lloyds App and asked me to “Top up £1” with reference code, I proceeded to do this, I got sent back to Freetrade and it hung on a screen saying something about processing and topping up funds… I left it for 5 minutes then the app crashed… I did it again, same process they took £1 and the app crashed…

I logged into my Lloyds app and noticed £2 has been taken, but not conformation from Freetrade that my withdrawal request has been submitted?

I am so confused what’s going one right now… Help?

[Big-g]

The bank transfer is not instant so wait a while for it to go through as it is verifying you thats all.

[Syked_x (Seb Warren)]

I didn’t think it was instant, I just didn’t know If the app was meant to notify me? Instead of just crash.

[Big-g]

Dont know about the crash but its impossible to tell. Maybe the phone or maybe the app. Either way it should go through soon for you.