Weekend topups!

(Louis emina) #1

Hey guys just wondering what your experiences on topping your accuup on the weekend! I topped up on Saturday £165 and it’s midday Monday and it’s still not in my account! I also topped up today (Monday) £500 and that amount was in my account within 30 mins. Still haven’t received the £165 yet. I’ve reported this and there looking into it but just wondering if anyone else has had this problem. I assume it was because it was a weekend.

(Alex Sherwood) #2

This isn’t what we expect to happen, usually your top up would be processed before the one that you made today. Sometimes top ups can be delayed if the person doesn’t include their unique reference or it’s not sent from the person’s linked bank account. I’m sure we’ll let you know the reason soon :slight_smile:

(Louis emina) #3

Hi yeh everything was done the usual way. Same bank account, same user reference number. Only difference was it was a weekend. What’s the situation with top up on weekends? Are they delayed until the Monday?

(Alex Sherwood) #4

I’ll quote myself here to save time as I’m out & about -

aside from that, top ups from the weekend are processed in exactly the same way so it sounds like something unusual’s happened here.