When people join the forum they should get a “10 rules of Freetrade” type message that must be read or at least pinned. This should cover as an example
1 Please search for stocks by name and ticker before requesting. Duplicates only dilute votes and clutter forums. Or a ticker system like [Stock request by ticker name)
2 Understand that for some stocks we need a National declaration which means we can’t offer these at present sadly. We will update in the future if this changes.( About the #nationality-declaration tag - Freetrade Chat / Tag Explainers - Freetrade Community)
3 Share rights are currently not enabled due to the technical process involved.
4 next rule/message
5 There is a £25k limit in place which is being monitored in case of a freak event due to…
6 etc etc etc
I did originally add a similar comment to a thread by someone else ( Welcome message - Freetrade Chat - Freetrade Community) but that was just a message and not a voteable idea.
Simply put, I think that the FreeTrade platform is fantastic and I have got hold of customer services quick and easy every time. Generally, they have been super polite and answered my query quickly but the forums have far too many repetitive complaints that should be nipped in the bud so to say It is also hard work catching up on all the mails so any reduction in duplication in any way is also a big plus
Rules are rules for good reasons and if everyone has to read the 10 most common complaints and why before posting or repeating past idea/requests it will A) reduce clutter in forum B) reduce complaints that occupy busy customer services and C) instantly catch ALL members and ease/calm any issues they may have which will improve their customer experience
Obviously the rules could be updated as and when required and pinned so everyone sees them and edited into an “FT” format to match the overall company image but the principal idea to me is a massive no brainer.