Admittedly I’ve not been a long time user of this broker but I’ve some experience and this customer service has been absolutely appalling.
96+ hours from time of deposit, 5 messages, 2 emails and even and attempt to reach out via social media have got me no closer to finding out if they have even received it.
High volume or not I would have expected to receive an update by now.
For anyone browsing the forums trying to get a scope on this broker, I would implore you to consider the above before deciding anything. I certainly wish I had.