Your thoughts are understood and shared across our team, @thepoisson.
As you probably read in our CTO’s public update, we have been aware of delays during peak time and the engineering team have been working on resolving it before this all happened. We had a very high number of batch orders for today, and the delay issue occurred again, more severely than before.
In terms of fast customer service for you as a Plus member, the hiring and training of the Plus-dedicated customer operations team are ongoing. We’ll announce to our Plus members when faster service becomes online.
Thanks for your feedback. Always great to hear from long-time community members, even if the feedback is a call to improve!