I’m very sorry to everybody impacted by today’s outage. As an investment platform, it’s fundamental that we can function seamlessly during these critical moments. Today we failed to do that. We also failed to update our customers quickly enough.
Today’s issue was caused by a bottleneck in our reception of trade status updates from our partner. A combination of large order volumes following a three day weekend along with today’s market conditions meant this bottleneck significantly impacted the product - preventing users from seeing successful orders for over an hour.
We have been aware of slight delays during peak time and have been working on multiple strategies to resolve the delays. Unfortunately, those changes were not due to be released until later this week.
I apologise to those affected and can assure you that as well as fixing the core issue seen today we will be improving our incident response and working to prevent similar issues from happening in the future.