Apparently this is still not ideal, even if I’m already on the new platform.
Tried to top up £1000 at around 11am but didn’t have it after 5 hours. Contacted customer services and was told it’s because I used a different account, instead of the linked account for the top up.
I have 2 options, 1) FT could refund the money but it’ll take up to 10 working days, which is insane or 2) Send the bank statement (PDF) of last three months of the new account to a email address, which I guess someone will manually check it and re-link my FT account to the new bank account.
Either options are going to be slow and I already missed buying opportunities of a couple of stocks surged later today (which I should took some of the blame for not topping up earlier).
The top up process is still not good. And why the total amount you can top up using Google Pay/Apply Pay is limited to £1000?