Communication!

Freetrade Chat šŸ”„
#1

Hi FT,

After emailing and messaging numerous times this week, Iā€™ve not had one response. I have joined FT but I have an old address on there and would like it changing. Iā€™ve not been able to place any trades this week because of this and Iā€™ve lost out big time (ARB Being the big hit!! - missed the boat, thanks)

Sorry I know this is a forum but Iā€™m hoping this will put another pair of eyes on this as Iā€™m not sure what else I can do other than email and message on chatā€¦

any ideas welcome as FT are quiet on this front for such a simple request

#2

Baffled why having an old address would prevent you making trades.

#3

Because my billing address is different. Pretty standard when when buying anything on card if the billing doesnā€™t match up to your address

#4

Given the limits on paying in money via card (Google and Apple Pay have a lifetime limit of Ā£1K according to Depositing with Google Pay & Apple Pay | Support), would you not be best doing a bank transfer anyway?

#5

I didnā€™t even know you could bank transfer but just seen that. Takes 3-4 hours so hopefully donā€™t miss the boat again today! Thank you for your help Tony. If only FT could come back to me too. Thanks again.

#6

You only ever used to be able to do bank transfer, they introduced paying by card last year(?) but I think this is more a ā€œnice to have this for emergenciesā€ type arrangement, because it costs them (hence the lifetime limit).

NB. Make sure you specify your unique reference for any bank transfer so they know it should hit your account!!

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