I had an issue yesterday where a stop loss was triggered, despite the level it was set at not being hit (and according to Freetrade’s own graph data, not been close to for around 7 days).
Ok, so a pretty ugent issue. So I use the in app help and am told someone will get back to me between 2-3 days! That just isnt acceptable for an issue like this. I thought the whole point of being a plus member was that you could expect a reasonable standard of service response. I worry that Freetrade must be operating with too low a staffing level for the number of customers they have.
Has anyone else experienced that and/or has a view of such slow response on customer service questions. Is this business on a sustainable footing if i cant provide an answer within a quicker response?