You are seeing combative when there is none. Asking a question is not combative.
This could be considered combative [quote=āMattywallace, post:19, topic:68893, full:trueā]
Con merchantsā¦ you do like to exaggerate dont you.
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What a negative person. Please just sort out your problem respectfully and then move on.
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Yes, I can change to any of the three plansā¦
Just go to your account and select āchange your planā
The screenshot you posted looks like an automated message about the end of your plan. Youāve not posted anything about a conversation with them.
But as mentioned you can change your plan yourself
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Canāt add much, but thereās the help article on this, with any caveats around annual subscriptions indicated.
Another person being combative!
The point i was making was they were only offering two choices when there are three.
I am lost as to why no one can see that.
Why only offer two when there are three available.
Clearly an attempt at forcing me to pay fot the most expensive option which i dont gain from.
It was a marketing email that yes is trying to encourage you to use a paid service, fairly simple.
Its showing what will happen if you were not to renew to any subscription.
Have you actually logged onto the app and tried to do as Alex and others suggested?
So the below is not working for you when you are in app?
If your existing plan is annual:
You can downgrade to our Standard plan at any time by heading to:
āPortfolioā > 
Profile icon > āManage your planā > āChange your planā. > Scroll across to the Standard plan and tap āConfirmā.
The subscription fee for any unused portion of the existing billing cycle will be credited to you, minus any annual discount you have benefitted from and an administration fee of Ā£5.
We may use this credit to reduce any new subscription fee in respect of your new plan type. Any remaining amount of credit will be repaid to your payment card.
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Didnāt take long for people to cancel my post/answer.
If you donāt want an answer donāt ask a question.
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A word of adviceā¦ If youāre not praising Freetrade, donāt bother posting because the fanboys will just mob you. It wasnāt like this back in the beginning, but a lot of forum members here have shares in Freetrade so they canāt abide anything vaguely negative being said about their precious investment. This is probably why so many of the OGs left this forum.
Posting this on a thread created for praising customer service is just asking for it! 
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What do you mean? Iāve not seen you mention any issues in this topic?
I think the other guy is getting a bit of push back only because heās been told exactly where to go and has made some claims but the screen shot he posted was an automated message. Not a response to something he messaged about as far as anyoneās been shown.
I see plenty of people criticising Freetrade without issue
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You do know your post will be censored IE blocked. You do have a point about fan boys. For @Eden just cannot grasp it matters not one iota how/why I got the email and in app message, the fact is it only offered 2 choices. 2 choices when there are three. @Eden just refused to see anything wrong with that.
Edit maybe he doesnāt want to see anything wrong with that?
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Yeah maybe Iām just not getting it. Your initial complaint seemed to be that you were specifically talking to someone and they were refusing to give you a standard subscription, but your screen shot seems to be an automated message ā¦ I dunno
But as everyone has pointed out, you can just pick the subscription in the app. It seems like this might be where people are getting a bit grated with your replies as you donāt seem to be acknowledging this especially considering your original message suggested you werenāt being offered a standard subscription
But itās right there in the app, you just need to click it
So yeahā¦ I donāt really understand your complaint. No one has refused to give you a standard account.
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Best to just ignore it Eden, like talking to a brick wall
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Cash move between GIA > ISA in under 10 minutes. Not instant yet but nice touch ā¦
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Transfer from a IFISA to Freetrade ISA in less than 5 working days, great stuff.
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Iāve not seen you mention any issues in this topic?
Probably because I only log in once or twice in a year these days to see what new features are in the works or to track the progress of a bug. Iāve barely been on here since 2021-ish, largely for the reasons I mentioned.
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