Deposit funds

Does anyone have Plus and therefore access to online chat?

I tried to use it but get asked to email them, as a lowly ISA Ā£3pcm non-VIP. Unfortunately I donā€™t fancy the rigmarole of trying to email them as my FT login email is not a true email address (itā€™s a redirect to my real email) so I canā€™t email them from it, which seems to be ā€œa thingā€ they demandā€¦ :man_shrugging:

I contacted help regarding the transfer issue, and itā€™s a bug which theyā€™re looking at

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I do wish their comms on things like this were better. If thereā€™s a problem receiving topups (and on the day when there is an IPO, no less, great timing for some Iā€™m sure), they need to tell us!

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Iā€™ve deposited Ā£200 from my linked bank account, usually it takes around 10 to 30 minutes to see it in my freetrade account, but not today.

Bank has provided a transaction number and confirm itā€™s left the account, so where is my money freetrade?

Also why canā€™t we contact anyone on support? A friend of mine is in the same boat with a much larger deposit.

It might ā€˜onlyā€™ be Ā£200 for me, but no way of contacting support is unacceptable when youā€™re using intercom. Turn the chat on, speak to your customers.

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Deposits are meant to take 2-4 business hours, just because itā€™s happened in 10-30 mins in the past is no guarantee of the same thing happening in the future. There is some manual intervention needed although I believe they are hoping to address this in the future.

I managed to deposit some money into my ISA at 4pm and it hasnā€™t arrived yet, but Iā€™m not overly concerned at this moment. If it doesnā€™t arrive by tomorrow I may be, though.

I have not received my deposit funds for 2 days now and itā€™s getting annoying since this is not the first time itā€™s happening, although Iā€™ve been a customer for only two months.

Last time I had this issue, it took FT almost 2 weeks to sort it out. Although this is already bad enough, what I find the most disappointing is the lack of communications. Justā€¦ silence, sometimes for days.

I am getting the silence treatment also. No idea whatā€™s going on.

I have just tried to topup my ISA, courtesy of a reminder about my 2020/2021 allowance from FT.

Not only was I able to topup more than Ā£999 (so I guess that bug has been fixed), it arrived in my account immediately. Is this new? Iā€™ve never had a deposit clear so quickly!

Iā€™ve just deposited Ā£500 and then 10 minutes later Ā£1000. I checked my app about 20 minutes later and I was surprised to see the deposits sitting in my account.

Normally it takes an hour or three, either iā€™ve been lucky or theyā€™ve employed a few more people to do the manual transfers. Either way, Iā€™m impressed.

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