Does anyone have Plus and therefore access to online chat?
I tried to use it but get asked to email them, as a lowly ISA Ā£3pcm non-VIP. Unfortunately I donāt fancy the rigmarole of trying to email them as my FT login email is not a true email address (itās a redirect to my real email) so I canāt email them from it, which seems to be āa thingā they demandā¦ 
I contacted help regarding the transfer issue, and itās a bug which theyāre looking at
I do wish their comms on things like this were better. If thereās a problem receiving topups (and on the day when there is an IPO, no less, great timing for some Iām sure), they need to tell us!
Iāve deposited Ā£200 from my linked bank account, usually it takes around 10 to 30 minutes to see it in my freetrade account, but not today.
Bank has provided a transaction number and confirm itās left the account, so where is my money freetrade?
Also why canāt we contact anyone on support? A friend of mine is in the same boat with a much larger deposit.
It might āonlyā be Ā£200 for me, but no way of contacting support is unacceptable when youāre using intercom. Turn the chat on, speak to your customers.
Deposits are meant to take 2-4 business hours, just because itās happened in 10-30 mins in the past is no guarantee of the same thing happening in the future. There is some manual intervention needed although I believe they are hoping to address this in the future.
I managed to deposit some money into my ISA at 4pm and it hasnāt arrived yet, but Iām not overly concerned at this moment. If it doesnāt arrive by tomorrow I may be, though.
I have not received my deposit funds for 2 days now and itās getting annoying since this is not the first time itās happening, although Iāve been a customer for only two months.
Last time I had this issue, it took FT almost 2 weeks to sort it out. Although this is already bad enough, what I find the most disappointing is the lack of communications. Justā¦ silence, sometimes for days.
I am getting the silence treatment also. No idea whatās going on.
I have just tried to topup my ISA, courtesy of a reminder about my 2020/2021 allowance from FT.
Not only was I able to topup more than Ā£999 (so I guess that bug has been fixed), it arrived in my account immediately. Is this new? Iāve never had a deposit clear so quickly!
Iāve just deposited Ā£500 and then 10 minutes later Ā£1000. I checked my app about 20 minutes later and I was surprised to see the deposits sitting in my account.
Normally it takes an hour or three, either iāve been lucky or theyāve employed a few more people to do the manual transfers. Either way, Iām impressed.
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