Hi All,
We’re sorry for the delays in cash reaching your accounts, we’ve had an enormous spike in new customers and messages recently and are working to resolve these cases of cash not being automatically allocated to accounts.
We understand how frustrating this is right now. To speed up our response we have set up new processes to support you and are making good progress in catching up on messages. Could you please send an email to money@freetrade.io with the amount you sent? We will look into this and will get back to you as soon as possible.
Check out our latest update on how we’re scaling support for you: