Have you tried logging in using your original email address from when you previously had a FT ISA? It’s likely that the account opening system has issues with former customers trying to open a fresh account. You may have to email Freetrade and get them to do something in the background to fix this.
Thanks, yes I tried this with the original email address. Using a new email address prevents me from completing the setup anyway once it detects that the NI is in use. Struggling to find the email address for freetrade though and it has put me off FT now , even though I have used it in the past as any future issues when I have real money sitting in the account may prove difficult to resolve if contact details are so well hidden.
The standard email to contact Freetrade is email@example.com but there are also some more specific email addresses, which may or may not apply:
If you are fine with using the original email address you used to login for your first FT account, I’d email them from that and keep it going forwards. If you want to use a different one for login going forwards it may get more complicated, honestly.
Obviously if you’re logged in to the app you have a better chance of accessing support than you would outside of it, but I agree it’s not super helpful (although I did get the regular email from the help articles on the FT website).