Free Shares not appearing?

Hello, please can someone help? I’ve been referring the app to friends who have used the link to download, topped up their account and completed the form. Neither of us have received a free share, however on their app it says that the next stage will be receiving the share, whereas on mine it says they still need to top up their account. Please can someone suggest whether this will rectify itself or if not advise me on how to get it? Thanks!

Hey, Welcome to the community @alexandrap :wave:

Hopefully this helps :point_down:

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Thanks so much for replying! Do you think this will be the case even though on my account it says I’m still waiting for the friend to top up their account, even though on their device it acknowledges that they’ve topped up? Thank you again!

It sounds like an error, worth talking to support.