Thanks Hannah, the problem with asynchronous customer service is that whilst I had an initial response after 6mins it was poor advice and the agent didn’t understand and just sent me a link which wasn’t appropriate.
It’s important I share my view with others as I opened an account with the app with one email and then when I went to invest it asked me again for an email but I gave a different one as i didn’t want spam and consequently CrowdCube opened another account. So I had two accounts opened in my name.
If you want to improve your customer service it’s needs to be synchronous real time support otherwise you end up like me - sending around 10 emails and not getting anywhere.
The vibe of the discussions on the Crowdcube page is interesting - at times a bit punchy and a tiny bit annoyed at being asking to visit FT’s community site. Anyway, it’s all good, testing the proposition etc. Join and Start Investing Today - Crowdcube
We appreciate all those questions, and Adam will send another round of responses soon. It’s amazing to see some of our community members are answering questions in the meantime though, we are lucky to have our community!
Usually we’d ask people not to share posts from Crowdcube but this is a more generic update about the process for this round so I’ll share it here too -
We’ve had an amazing round, overfunding to 370% from over 4600 investors. Thank you to everyone who’s invested so far.
We’ve decided to close the round at 11:59pm, Tuesday 9th July. If you want to invest, you have until then to make your pledge.
One consistent question has been what our future funding plans are. While we’ve been incredibly fortunate to be wholly financed by our community to date, to the tune of over £10 million including this round, we do have plans to add institutional investors to the mix at some point in the next 12 months.
Closing the round now means that we’ll still have room for more crowdfunding in the next 12 months too.
We are aiming to send the cooling off email to investors in the next few days. Once the 7 day cooling off period has expired, we will aim to collect payment as soon as possible.
Please note that we will send all investors an email 24 hours before we plan to collect payment, so you will have time to ensure funds are in your account.
sneak peek - 
