Freetrade Sign-Up won’t work, stuck on creating your account

Hi - as the title says, I can’t sign up for love nor money. I enter all my details, but every time it sticks loading at the end and does nothing. I’m using a freetrade referral code but that doesn’t help, nor has uninstalling and reinstalling, rebooting my phone, etc. Any ideas? I’m using a Samsung Note 9 if that helps?

There was a similar post here the other day. Maybe a new bug on certain phones?

@CryptCardsUK did you manage to fix it?


Still can’t log in to the app. Any ideas?

Hi @BeckyBurton

A few things to check

Are you running Android 11?
Can you sign up on another tablet / phone
Clear the cache
Delete and reinstall the app.

After these steps then you should be able to reach out to support on

Good luck, Can you let us know how you got on?

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I’ve tried all of these. I’ve even got a new phone recently, but the issue seems to be the same regardless. Absolutely flummoxed. Sent a support email in.


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They’re normally quicker than the standard response time. If you figure out the problem let us know too, we’re a happy little community and like to help where we can.

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Hey Rebecca :wave:

I’m really sorry that we didn’t pick this up here when you first started experiencing this issue. I’m going to drop you a DM to see about getting this sorted and getting you signed up! :pray:


Hi I just want to ask withdraw ok I need wait 3 to 5 day and I can transfer my bank account I wait and I try transfer and again saying 3 to 5 days money gonna in my account is that normal so total I need wait nearly 10 working days??? thank

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Hi @BilalAday

It takes a few days for the final trade to ‘settle’ once it’s in your withdrawable funds it’s 3-5 working days before its is in your bank account.

OK thank you

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Hi meghan I’m having the same problem setting up an account, I’ve been trying for months, sent emails to support but received nothing back, I’m stuck on creating your profile screen

Thank you

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Hey Matthew :wave:

I’m really sorry to hear that, Let me drop you a DM and we’ll get this figured out. :ok_hand:


I’m having the same issue. How do I fix it?

Hi @Jaye

What specifically is the issue you’re facing?


The app is stuck creating my profile. I’ve tried reinstalling but it didn’t help

How long have you been stuck at this stage?

At least a month. I left it be for a few days and then forgot about it. When I came back to it today it’s still there

So I’m guessing something has gone wrong with your ID verification. This can happen from time to time especially if you’re talking in weeks rather than days.

We’re all just community members so don’t have access to anything ‘proper’ - looks like reaching out to the team on - something hasn’t worked with the drop box link is my guess.

Can you let us know how you get on when resolved?

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I’m also having the same problem with account making not working

I’m having the same issue, Meghan; could you please help me troubleshoot?