I am using android in the UK and I can’t get past the “creating your profile” page on the app. It says this will take a few minutes but it never does anything else, ive left this page open for over an hour and still nothing. I have tried uninstalling and re installing the app as well. Please help I wish to create an account!
This is a known issue if you search the forum but the most common advice is clear the cache on app settings or try to use another phone/simtablet just for setup. And email email@example.com for help too
Thanks for the reply. I have tried all of this but still no luck. I tried on an ipad but it just said we can’t create your account and it wouldn’t even go to creating account page. I have emailed them in hopes they can help me.
Greetings @EpicEllie Your phone needs to be Android 7 or above.
My phone is on android 11 thanks
I’m sure you’ve tried it but uninstalling the app and reinstalling might be worth a shot.
Hiya, yeah I have tried that. Sadly not even using another device is working. I have emailed them so im hoping they can help so I can start my freetrade journey
Oh that is frustrating! We I hope you get an answer pretty quickly and can use the forum to share and learn - let us know how you get on.
I will do thank you!
Ok I found the issue, turns out I had an account previously (not sure when) but they re opened my account and now everything is working
Thanks for the update and well done to past you for good decisions.
Thanks - now I just need to learn how to invest and what everything means and I will be good to go!
Oh that’s the easy bit!!
Check out this thread and if you have questions the community are pretty knowledgeable folk.
Oh and this is very helpful.