I took the free share offer when transfering ÂŁ10k+ to a new SIPP, ISA or GIA ending in the 31st of January.
According to my calculations, the 90 days post offer was yesterday, but I havenât received my free share(s) yet. Is it just me or other people as well? The offer term said âwithin 90 daysâ but the 90 days expired yesterday.
I am pretty sure that I was eligible, but just in case I wanted to confirm with the rest of the community before raising a support ticket.
I canât comment specifically on your case as i didnât participate in this one, however I know when i did one last year it was within 90 days of the date of the offer closing not 90 days from when your transfer finished and in my case i had it about a month after the offer closing date.
In the terms and conditions it does give the following email for you to contact of any issueâs with the free share which is freeshare@freetrade.io
This offer ended on the 31st of January, so 90 days was yesterday. It did say that we would get the free share within the 90 days, not 1 month after the 90 days of the end of the offer.
I didnât mind if that was the offer terms, but in this case was not.
After contacting the support, the automatic assistant says that if we donât get the free share until the 1st of May to contact the support.
I will wait until the end of today!
The terms said itâs within 90 days. That was till yesterday and I didnât receive the two shares within yesterday.
Easy as that.
I donât mean it in a bad way and happy to concede some more time, but it would have been great for everyone involved to be made aware there would be some delays instead of leaving it to us to follow up.
Sorry for the confusion, but I never said I expected the shares to be awarded within 90 days from my transfer, as that wouldnât be part of the T&Cs of course.
I just expected it to happen within yesterday, which is 90 days from the end of the campaign.
Still waiting for an update on the app from Customer Support.
Not that I was aware of. The shares being awarded today are for the offer that ran towards the start of this year. The one for the tax year end is still to be awarded! Let me check though
Yup. No free share here despite depositing 20k
âwithin 90 daysâ well and truly passed and even that is a mega stretched out small print clause. Looks like this a a welched on deal.
Try to contact and met with an annoying anti-customer âchatbotâ. Yes, we all love those donât we?
No response from a human for up to 3 wroking days.
No phone number to contact.
As I transferred in January and am expecting the ÂŁ400 share at some point when itâs sorted⊠not particularly rushed, but just now wondering if I was to be expecting an email about it⊠I hope they donât base it on the cash transfer alone and not the combined sipp transfer (shares+cash)
